Onsite Operations

To learn more about onsite operations and activities, watch our curated selection of videos showcasing key operational features for both point of sale operators and guests.

Room Charges

Point of Sale

• Tap Room

  The 'Room' payment method button is normally found in the pay screen, but this could be different on your setup

• Confirm the Amount to Pay to Room

  If configured overpayments will be added as a tip (if not configured a value higher than the amount to pay cannot be entered)

• Tap Enter

• Select either Room Number or Guest Name | enter the room number or guest name

  When using the guest name option, all entries containing the entered name will be returned

• Choose the required guest from the returned results

• A signature slip will be automatically printed

  

• Tap Yes to confirm the signature or No to cancel the room charge

• Tap OK on the confirmation screen

White Label App

• From the payment screen tap 'Charge to Room

• Enter the Guest Name

  This should be entered exactly as it is set within the PMS (including any spaces / capital letters)

• Enter the Room Number or Name

• Tap Find My Room

• Confirm the charge by tapping Charge Room

Web Ordering

• From the payment screen tap 'Charge to Room

• Enter the Guest Name

  This should be entered exactly as it is set within the PMS (including any spaces / capital letters)

• Enter the Room Number or Name

• Tap Find My Room

• Confirm the charge by tapping Charge Room

Check In

• Tap Room Check In

• The expect arrivals for today will be displayed

  Whilst all bookings arriving today will be displayed only those assigned to a room can be checked in

• Select a Room

• The Check In Details screen will be displayed, confirm the required guest has been selected

• Tap Check In Now

Check Out

• Tap Room Check Out

• The expect departures for today will be displayed

  All departures will be listed; however, only those shown in dark blue can be checked out immediately, as they have a zero balance. Rooms displayed in light blue require payment before checkout can proceed

• Select a Room

• The Check Out Details screen will be displayed, confirm the required guest has been selected

• Tap Check Out Now

  If a room with a balance is selected the check out now button is replaced the 'Pay Now' - follow the payments process for more information

Additionally the following other options can be used:

• Invoice Details - display a list of charges on the folio

• Print - prints a summary of all charges on the folio

  Zonal recommends using the print option if a guest would like a summary of their charges, they will receive a full tax invoice from the PMS when the check out has completed

  

Payments

• Tap Pay for Room

• The in house guests will be displayed

• Select a Room

• Tap Pay Now

• Enter the Amount to be Paid

  The maximum payable amount, equal to the current room balance, is displayed - partial payments can also be made

• Tap Enter

  If a mistake was made this can be reversed by tapping the 'Reverse Room Payment' button which will cancel the transaction and return the order display back to its original state

• Complete a payment as normal to finalise the room payment